Refund & Cancellation Policy

The rule

All payments to TechnicalGuider are final and non-refundable, except where a refund is required by applicable law.

This covers every payment for Daily Stock: monthly subscriptions, yearly plans, upgrades and renewals, whether paid by UPI Autopay, card mandate, UPI, card or netbanking through Razorpay.

Why we work this way

You never pay for something you have not seen. Every new workspace gets 14 days of the Growth plan free, with no card: connect your sheet, send real catalogs to real dealers, and decide after that. The public demo at dailystock.in/demo shows every screen with sample data before you even sign up, and a free 15-minute onboarding call helps you finish the setup. So by the time you pay, you know exactly what you are buying.

The free trial

The trial costs nothing and needs no card, so there is nothing to refund. If you choose a plan during the trial, the trial continues: a monthly plan is first charged when the trial ends, and a yearly plan’s paid year starts when the trial ends. When you set up UPI Autopay or a card mandate, the payment network may take a small authorisation amount that it returns automatically; that is handled by Razorpay and your bank.

Cancellation

• Monthly plans: cancel any time in Settings > Plan & billing (owner only). No further renewals are charged. The Service keeps working until the end of the month already paid for, then the workspace becomes read-only. The current month is not refunded.
• Yearly plans: cancel any time. The Service keeps working until the end of the paid year. Unused months are not refunded.
• After the paid period ends, your data is kept for at least 30 days, and you can download it at any time.

Plan changes

Upgrades apply the higher plan’s limits at once and the new price starts at your next renewal, so nothing is charged twice. Downgrades and switches between monthly and yearly apply at the next renewal. There is no proration, credit or refund for the remaining days of a period.

WhatsApp charges and other third-party costs

WhatsApp message charges are billed by Meta directly to your own WhatsApp Business account, under Meta’s terms. They are not paid to us and we cannot refund them. The same applies to anything you pay other providers, such as Google Workspace or your bank’s charges.

Billing errors and duplicate payments

If Razorpay or your bank charges you twice for the same invoice, or you pay more than the invoiced amount by mistake, tell us within 30 days of the payment. Once we have checked it, we return the excess amount to the original payment method. Banks and Razorpay set their own timelines for it to reach your account (usually 5–7 working days). Returning a duplicate or excess payment corrects a payment error; it is not a refund of fees.

Chargebacks and payment disputes

Please talk to us before raising a chargeback; most issues are solved quickly. If a chargeback is raised for a period in which the Service was available as agreed, we may suspend the workspace, share evidence of the service with the bank or Razorpay, and recover the chargeback fees.

When the law requires otherwise

Nothing in this policy limits a right to a refund that you have under applicable law and that cannot be excluded by contract. If such a right applies to your payment, we will honour it.

How to raise a billing concern

Email hello@technicalguider.com with the subject “Billing: [invoice number]”, and include your business name, the invoice number (for example DS/26-27/000123), the payment date and amount, and what went wrong. We reply within 24 hours on working days. Unresolved concerns can go to our Grievance Officer.

Grievance Officer

Shivam Gupta, Founder, TechnicalGuider, New Delhi, India.

• Email: hello@technicalguider.com with the subject “Grievance”
• Phone and WhatsApp: +91 96549 28232, Mon–Sat, 10 AM–7 PM IST

We acknowledge grievances within 24 hours and resolve them within 15 days.

Changes to this policy

We may update this policy. Changes apply to payments made after the date at the top; earlier payments follow the version in force when they were made.